Monday, November 29, 2010

Quill #110 - Young Adult Reading List

A few years ago, having had many impromptu discussions with readers where we tried to remember favorite books, Peregrin and I decided to put a short list on a business card that we could carry around and give out, as needed. The list is actually much longer than we can fit on the front and back of one business card and keeps expanding as we continue to read. However, Tress from Jumble Mash recently asked for book suggestions. Here is the list we compiled, back then:

  • Susan Cooper's Dark Is Rising series.
  • Zilpha Keatley Snyder, almost any.
  • William Farley's The Black Stallion series.
  • Edward Eager, almost any.
  • C. S. Lewis's Chronicles of Narnia.
  • Anne McCaffrey's Dragonsong set.
  • Island of the Blue Dolphins, Scott O'Dell.
  • The Witch of Blackbird Pond, Elizabeth George Speare.
  • Ursula K. Le Guin's Catwings.
  • Green Knowe series by Lucy M. Boston.
  • Piers Anthony's Xanth series.
  • Scott Corbett, almost any.
  • Tom McGowan's Sir MacHinery.
  • Jack Williams's Danny Dunn series.
  • Steven Brust's Jhereg series.
  • Terry Pratchett's Discworld series.
  • William Goldman's The Princess Bride.
  • Spider Robinsons's Callahan series.
  • Orson Scott Card's Alvin Maker series, Enchantment, & Ender's Game series.
  • Gail Carson Levine's Ella Enchanted.
  • Barnes & Niven's Dream Park series.
  • Robert Asprin's Myth Adventures series and Thieves World series.
  • P. L. Travers's Mary Poppins series.
  • J. M. Barrie's Peter Pan series.
  • Tom Clancy's Net Force series.
  • The Dragonlance Chronicles.
  • J. R. R. Tolkien's Lord of the Rings series.
  • Roger Zelazny's Amber series.
  • Natalie Babbitt's Search for Delicious.
  • Hitchcock's Three Investigators series.
  • The Ultimate Bike Path, Mike Sirota.
  • Katherine Kurtz's Deryni series.
  • Catswold Portal, Shirley Rousseau Murphy
  • Mercedes Lackey, several sets.
  • Marion Zimmer Bradley, several.
  • Douglas Adams's Hitchhikers series.
  • B. Smith's A Tree Grows in Brooklyn.
These are books we consider older classics, things we've read and greatly enjoyed, and things we read to our children and encouraged them to read. In most cases, we read the first of the series to them and let them decide whether to take things further with that author. We tried to give them some variety but, obviously, the list is heavily influenced by our preference for fantasy and science fiction. We could have chosen as many again without even trying. These were the essentials.

(Some of the books we gave out for Halloween this year, along with other treats)

Sunday, November 28, 2010

Quill #109 - A Spookier Kid Comes Along!




This little guy turns three years old in January and is already reading with comprehension, knows numbers to a hundred, knows colors, reads and interprets street signs and signals, jumps, stands on one leg or the other, skips, stands 40-41 inches tall, and runs his parents ragged every day.

The Spooky Kid Part Two! (pictured with Spooky, the original)

Tuesday, November 23, 2010

Quill #108 - Love is Kinda Crazy With a Spooky Little Kid

While stationed at Fort Huachuca, my husband got his first computer, a gift from my parents. They spent $40 on a little machine that had about 40 kilobytes of memory and only understood Basic. Peregrin spent a couple of years trying to program that calculator to do anything before we finally got a better one.

He would sit on the floor and mutter the commands as he typed them. Our son, about two years old at the time, sat beside his daddy, watching, fascinated. We didn't think much of it till Spooky - who earned that nickname by doing things like this - corrected one of Peregrin's programming mistakes, and was right.

Even with these hints, even knowing we had a little whippersnapper on our hands, we didn't really take such events seriously. We didn't know what to expect from our first child and accepted everything as reasonably normal.

About two years later, when Spooky had just turned four, my mom took the three of us shopping at a Sears store. We were walking down the aisles in the household goods department when Mom turned to me and asked, "You do know Spooky can read, don't you?" I refuted her statement outright and she turned stubborn.

"I'll prove it, " she said, and took down one of the boxes of laundry soap to show to him. He promptly stated the name of the soap brand and a couple other words from the front of the box. Again, I refused to believe it. I said, "He's quoting from ads he's seen on TV." (Not that perfect ad quotation wouldn't be worthy of note, itself.)

She turned the box to its side panel and showed Spooky the list of ingredients in the soap. He started sounding out the words, "Phosphorus, sulfates, bleach, ...," etc. He read the entire side panel. I was stunned and still unsure that it wasn't some kind of trick. We had read to him quite a bit but he hadn't ever read back to us.

When we went home, Mom pulled out a pocket New Testament from her luggage and gave it to him, asking him to read it to us and prove this wasn't a fluke. He did! He began reading every word, almost perfectly. When he finished a few pages, I asked him if he knew what those words meant and he explained to me what he had just read. This was a child who had maybe been in church ten times in his four years of life, certainly not often enough to memorize bits, and none of his attendances in church had happened since the age of eighteen months!

I will say he probably needed every brain cell he got in order to survive his clueless parents. We expected a lot from the little guy and yet he almost always delivered. I hope he has at least a few happy memories from childhood. He sure gave us a lot of good times.

(family photos picturing Spooky, Kyrie, and nephew)

Friday, November 19, 2010

Quill #107 - Lean Years - 100+ Ornaments for the Tree

I understand there are people who cannot afford holiday trees. That's going to be a blog, too, probably. I've done without, made do, pinched pennies, and been thrifty for so many years that I don't always know what's poor, anymore, and what might just be creative. For those who are lucky enough to own a tree, or be able to get one, make one, find a substitute, etc., here are ideas for ornaments if you can't go out and buy a tree's worth from the store:

1. Candy canes (inexpensive and space-filling).
2. Ribbons & bows.
3. Small toys from your child's toybox, such as small cars, fast food meal treats, small dolls, anything tiny that you can put on a string, attack a hook to, or sit on the tree.
4. Cookie cutters (Hang them on strings or ribbons).
5. Popcorn garlands. (Make a bowl of plain popcorn and poke through puffs with needle and thread, attach thread lengths to make a longer garland.) This one is suitable for outside trees, too.
6. Candy garlands. (Using thin cord, tie around both ends of wrapped candy for one style, or only one end of the candy for a hanging style. Lollipops can be set on branches or hung from string, or tied into garlands.)
7. Cranberry beaded garlands. (These are beautiful. Use needle and strong thread to stitch through the center of each raw cranberry. Can space with raisins, for a different look, but the garlands won't last quite as long.)
8. Home-made hard or salt dough shapes. (There are many recipes online and in magazines at this time of year.)
9. Colored thread spools. (String into batches of three, or make spool people, or thread them on wires in wreath shapes.)
10. Old-fashioned bobbins. (Not the little ones for sewing today, but the big long spools of yesteryear. Hang them from ribbons or make a tree-topper out of one that still has thread.)
11. Paper umbrellas.
12. Plastic or paper mache fruit.
13. Paper scrolls of poems.
14. Scraps of holiday sheet music.
15. Old holiday cards, cut into discs. (Use something circular as a guide, mark around the best part of the card, cut within the line, punch a hole and hang with string or ribbon. Or, use plastic lids as your guide, then glue the card into the center of the lid for a windowbox look.)
16. Twizzlers or ropey licorice garlands.
17. Ribbon angels. (Again, there are how-to instructions online, but you basically make a bow for wings, a cone of ribbon for the skirt, and attach these to some sort of "body" and/or "head" with thread or hot glue. Paper bodies work, as do wooden, toilet paper rolls, and almost anything you want to experiment with.)
18. Tiny treat bags filled with goodies and tissue paper. (The Dollar Tree often sells three to five tiny gift bags for a dollar, which would leave it up to you how much you want to spend on filling them. But, you could also use little natural-cloth teabags, tulle circles, wedding favor boxes, or anything small that holds the goodies you want to give.)
19. Paper cones, filled. (Like the bags, make sure some tissue or tinsel is showing at the top of the cone/bag, and put a little something inside.)
20. Small nutcrackers.
21. School supplies - pencils, pens, erasers, crayons, sharpeners, glue sticks, etc. (Attach with string or ribbon.)
22. Paper vouchers, rolled up for surprises. (I give vouchers for my game, every year, to those who say they enjoy playing it. But, you could use any game. If you play Monopoly with your children, give a voucher for extra starting money, or a Get Out of Jail Free card, or choice of which token to use while playing. Come up with a voucher for an extra story at bedtime, or letting the child choose their favorite meal, or anything you think they'd like. Write it on a small piece of paper, roll the paper into a scroll, tie with a small ribbon or rubber band, and hang it on the tree. One of the best rituals of coming years will be discovering what's on the vouchers. My kids ASK for this, every year.)
23. Flowers, any kind, any size, silk or live, whatever you've got. Baby's breath is a great addition to almost any tree, if that's what you've got.
24. Lightweight plastic snowglobes. (Attach with ribbons, but don't use glass globes!)
25. Key limes, kumquats, and other fresh citrus. (String them individually with needle and thread, or tie a ribbon around larger fruits and hang them. The limes and kumquats make a decent garland, though a little heavy for small trees. If you have whole cloves, poke those into oranges in patterns and hang with ribbons or thin cord. These will go bad quickly, sometimes. Be prepared to throw away anything that's turning brown or getting old.)
26. Cheerios or other circular cereals. (Last year, I made only edible ornaments for my grandson's holiday visit. These circles were among his favorites once he figured out he could eat everything on the tree. String them into single-strand ornaments or garlands, or shape them into tight groupings for wreaths.)
27. Fruit by the foot garlands. (These get hard, like ribbon candy, after they dry out. Once you're happy with where they're placed, leave them till clean-up.)
28. Individually wrapped dried fruits, such as prunes, little boxes of raisins, and apricots. (Hang with strings or thin cord.)
29. Tiny paper messages. (Like the poems and vouchers, only perhaps you'd want scriptures on each one, or a verse of Taoist philosophy, or advice to a loved one. Anything you'd like to share with your guests - even wishes for the coming year, or pictures from catalogs of things you would like to have someday.)
30. Miniature baskets of goodies. (You can get little bamboo baskets, or crochet baskets, or make them out of paper like the ones for May Day, and fill them with the kinds of things that don't easily fit elsewhere, like nuts or jelly beans. If you're worried about having them fall out, wrap the goodies with plastic wrap or netting inside the baskets.)
31. Miniature books. (String a ribbon around the center and hang.)
32. Pet toys.
33. Fans. (paper, lace, bamboo, whatever you've got or can make)
34. Photographs. (Framed or not. If not framed, tape a piece of string to the back for hanging. If framed, use cord or ribbon to attach to the frame through the hanging bar on back. Little ones work best, so as not to overweight the tree. If you want to print photos, you can frame them with circular plastic lids, like the holiday cards idea.)
35. Fabric swatches. (Take a length of pretty or colorful fabric and roll it into a long garland, drape on the tree. If you only have short lengths, hang squares or fans of fabric. No fabric stash - cut up a holey piece of clothing into long strips.)
36. Tulle fabric ribbons or garlands. (For garlands, roll the fabric like above. For ribbons, cut into lengths an inch or two wide, string together with fancy bows, and drape around the tree. Or, just make little bows of tulle. I mention this one separately because it's so versatile and looks so good, plus it comes in a lot of colors and is very inexpensive to buy.)
37. Rag braided garlands. (Take inch or two wide lengths of fabric and braid them like you would for a rag rug, tie off the ends and use the braid for a garland instead of a rug.)
38. Hair bobs, such as packages of bands, hair bows, barettes, bobby pins packages, hair clips, brushes & combs, or whatever you want to give.
39. Felt cut-outs. (Use cookie cutters for shapes, or magazine pictures of holiday shapes, draw around them on felt, cut out and hang with hooks. Or, buy pre-packaged bundles of pre-cut shapes.)
40. Foam cut-outs.
41. Jewelry and charms. (String necklaces together for a sparkly garland. Hang bracelets like wreaths. Charms and earrings make little glittery ornaments. Use whatever you have that you aren't planning to wear for a while.)
42. 45 rpm records. (Hang them on a larger tree. If you don't want or care about the records, you can hot-glue several together to make a wreath. Or, use a larger 33&1/3 rpm record and hot glue items onto it, using the record as the base of the wreath.)
43. Plastic or foil wrapped cookies.
44. Leaves in fall colors, especially red and green.
45. Shoelace garlands, especially if you have colorful shoelaces.
46. Scarf garlands. (Use like fabric swatches.)
47. Belt garlands.
48. Strands of beads for garlands or hanging ornaments.
49. Colored artwork or print-outs, framed like the holiday cards.
50. Musical instruments.
51. Small figurines, such as plastic animals or soldiers, ceramic owls, or whatever you've got that pleases you or fits your tree theme.
52. Lego creations. (Make figures, toys or ornament shapes with the blocks, then hang.)
53. Herbs and spices, dried or fresh, bundled and placed on branches or hung with ribbon.
54. Dead electronics, such as no-longer-working cell phones, pagers, small answering machines, and small game systems. (If you've got the money, hide your new one amongst the old ones for a surprise gift. Or, if you want to be mean, wrap all the old ones, give first, followed by the new gift.)
55. Potpourri pomanders made from circles of tulle and potpourri.
56. Sample-sized anything, such as shampoos, deodorants, hand lotions, bar soaps, and other goodies, especially if you have a college student home for the holidays.
57. Wire stars. (Cut short lengths and use pliers to shape into stars. Hang with ribbons.)
58. Plastic straw art.
59. Woven straw art.
60. Macrame ornaments.
61. Macaroni garlands, colored or not.
62. Sports pennants, cloth or paper.
63. Bad CDs, strung on ribbons.
64. Baby stockings and booties, along with other goodies like pacifiers, real or candy.
65. Sewing notions, such as needle packets, spools of thread, stitch markers, seam rippers, garlands of measuring tape, etc.
66. Doll clothing on toy hangers, old or new ones for gifts.
67. Tablecloth tree skirt. (Take an old round plastic tablecloth and cut to the center, then cut out a small circle in the middle, wrap around the base of the tree.)
68. Fabric swatch tree skirt. (Use any length of fabric that's long enough to circle around the tree and hide the base.)
69. Numbered containers for Advent treats. (Use bags, baskets, whatever, marked with numbers, fill as desired, then let the kids open one each day. If you have many children, add their names to the containers.)
70. Feathers.
71. Old watches, timepieces, gears, and other mechanical goodies.
72. Female glitz, such as polish bottles, nail files, tweezers, eyebrow curlers, makeup compacts, small jewelry and makeup pouches, clippers, ornamental hair combs, etc.
73. Itty-bitty stuffed plushies.
74. Kitchen aids, such as measuring spoons, whisks, spatulas, tinned spices, salt and pepper shakers, etc.
75. Napkin rings.
76. Origami figures and foldings.
77. Crocheted or knitted mini stockings, or store-bought mini stockings.
78. Needlework and fibre creations, if you're talented that way.
79. Banners. (Felt cut-outs attached to tiny dowel rods - maybe even toothpick-sized - and hung by cord or ribbons attached to each end of the dowels.)
80. Postcards, travel brochures, maps, and other pictures of faraway places.
81. Playing cards.
82. Tarot cards.
83. Cocktail picks.
84. Wine charms.
85. Empty matchboxes, matchbooks, and collectible small tins.
86. Birdseed treats, especially nice for outdoor trees.
87. Bird feeders made from single-use sized plastic drink bottles, especially good for outdoor trees.
88. Electronic tealights.
89. Dead 8-track tapes and cassette tapes. (Hang them, and maybe use a dead reel-to-reel spool for garland tape.)
90. Beader's delight, such as small beading tools, small containers of beads, beading trays, beading thread and needles.
91. Gardener's delight, such as seed packets, spades, plant food, etc. Nothing poisonous, please.
92. Pet lover's delight, such as cat treats, small cat toys, leashes as garlands, etc.
93. Buttons. (Strands for garlands, either side-by-side or tightly packed lengths, and thread into drop ornaments or wreaths.)
94. Snack-sized bags of chips and goodies, along with candy bars and other pre-packaged edibles, even tins of Altoids and small candies.
95. Tea lover's delight, such as individually wrapped teas, cloth teabags, small tins of loose teas, tea balls, child-sized tea sets, etc.
96. Small office supplies.
97. Coffees and coffee supplies.
98. Knitting or crocheting supplies.
99. Pocket-sized tools.
100. Energy drinks, small cans and boxes of fruit juices, and little plastic bottles of drinks.
101. Paper dolls.
102. Butterflies and faeries.
103. Use your imagination!

Also, don't forget to give your tree a theme. Go with an all-candy or goodies tree, or match the tree to the colors of its surroundings (such as all black & white, or burgandy & gray, etc.). Make your tree a portal to Toyland, or a women-only tree. Go traveling by hanging postcards, but don't forget to add toy planes or cars or boats. If you have a family member in the military, use toy soldiers or airmen and toy medals, ribbons of red, white and blue. Want a steampunk tree, go with gears, watches, and model air balloons. Whatever your theme is, be creative. Nobody has to go without decorations.


(images from Dover and Lolcats)

Monday, November 15, 2010

Quill #106 - Pathways (1981)



Hallways now deserted
Lie beneath the sea,
Stony, silent pathways
Lost these centuries.

Sleeping leafy valleys,
Corridors of trees,
Long forgotten past ways
Waiting to be free.

Ancient twinkling beacons
Mirroring their rays,
Lost throughout the eons,
Signaling a way.

Friday, November 12, 2010

Quill #105 - Me Getting Angry (w/updates #1 & #2)

Thank you so much for the order you placed with us through Amazon for the 3 Sport Pet Kitty Pirate Ship Cat Activity PlayToy. My name is Jonathan Katz and I am the Customer Service Manager for Firefly Buys. I just noticed the feedback you left for us on Amazon indicating "Read the fine print about shipping. These items cost twice the price indicated, due to the "shipping fees." I feel I was deceived and will not purchase from this company again.", and an overall seller rating of 1 out of 5.

Let me start by saying that we are so sorry to hear you were not fully satisfied with your experience with us. I wanted to reach out to you personally to let you know that customer service is our #1 priority, and to see what we can do to improve your opinion of our company.

In these particularly challenging times, we as a small business try our very best to provide great products/prices/service to our customers while paying a living wage to our workers. We have found one of the ways we are able to compete against the “big guys” out there is by maintaining one of the highest feedback ratings on Amazon. We are a small, family-run business that strives for complete customer satisfaction and we really would appreciate the opportunity to make this right for you and ensure your full satisfaction.

Please let me know if there is anything we can do to make this right. While we unfortunately cannot “turn back the clock” we look forward to the opportunity to resolve this situation for you to be sure that you walk away with a more positive view of our company. Once we are able solve this situation for you, we certainly hope you might consider removing your feedback by following the instructions below:

1) Cut and paste the following link "https://www.amazon.com/gp/feedback/view-all-feedback.html/" into the internet search line.
2) Sign in using your user id and password
3) Find the order from us Firefly Buys (under the Seller Name) and click on the order number
4) About ½ the way down the page you will see Your seller feedback about this order
5) Under this heading you will see Remove on the right side of the page
6) Click on the remove link
7) Select the appropriate reason and then click on Remove feedback at the bottom left side of the page

Again I apologize for the situation and I look forward to hearing back from you so that we can get this resolved as quickly as possible.

Best Regards,
Jonathan Katz
Customer Service Manager, Firefly Buys
888-880-7322

------------- End message -------------

For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.
We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=537868).

[commMgrTok:A33EPFX2JE425N]

-----

My Response:

Apparently you'd like me to change my rating of your company out of pity because you are a family company. I get this impression because you provide VERY detailed information on how to do so, but not one idea for how to fix the original problem. But, you know what, MY family suffers from such deceptive practices, so no. I won't change this rating out of pity because you're trying to make a buck for your family. In my opinion, you STOLE from mine.

I'm not the only person who has trouble reading fine print. Your shipping costs were abusive, hard to find and hard to read. If you want to make this right, to me, that's what I'd want to see changed - more obvious and clearly stated shipping costs, so that I'm the LAST person to be deceived like that. Or, make the price appropriate to the item, and then shipping more appropriate.

I received the three I purchased in the same beat-up old box. You saved on shipping them together like that, which means you profited even more. I am not impressed. You very nearly got them all returned. I feel like my message is doing a public service by warning other purchasers. You're not even bothering to offer to BUY my integrity; you want me to give it up for free.

So, yes, you can consider this a failed attempt at remediation.

Robin Payton

-----

Apologies to my blog readers who have been pre-informed about holiday gifts.

-----

His response:

Thank you so much for getting back to me, and I apologize if my previous email did not convey the right message. We have found that sometimes our customers assume we are a big nameless company that doesn't care about its customers, so we try to let people know that we are "people" too and we really do care about providing a good experience for our customers. All I was trying to do was convey that, as well as offer to resolve the situation in the manner that was best for you.

In terms of the specific issue, I have done some investigation and determined that the cause of the high shipping charge was due to Amazon having an incorrect item weight listed in their system (they have it listed at 8 pounds, when in reality it weighs about 3 pounds each). This is one of the downsides of the "marketplace" where many sellers are able to submit information to Amazon; sometimes it isn't accurate, which can lead to situations like this. We apologize for the incorrect shipping charge, and I want to assure you that we did not do this intentionally to overcharge you. If we did things like this as an intentional practice we would not be in business for long. One of our biggest strengths is our 99% positive rating, which would be impossible to achieve if we were intentionally misleading customers as a business practice.

I just issued you a $16 refund to remedy the overcharge. You should see this post back to your original payment method within the next 2-3 days (that is typically how long it takes for Amazon to process the refunds through their system).

I have done this without the promise of anything in return since it is simply the right thing to do given the situation. Of course I sincerely hope our actions have improved your opinion of company and our commitment to our customers, and perhaps once this is resolved to your satisfaction you will no longer feel the need to warn others. We try to get things right the first time, and apologize for not doing so in this case, but we do whatever we can to make things right for our customers when situations do arise. I would be remiss if I didn't tell you that everyone here would be thrilled if you removed the feedback once you are satisfied with our handling of the situation, but of course that is completely up to you!

Please let me know if there is anything else I can do (aside from the refund which I've already initiated) and I would be happy to help!

Best regards,
Jonathan
Firefly Buys
888-880-7322

-----

And mine:

I apologize for the tone of my previous message. You, as an employee
of your company, do not deserve my ire. You're doing your job and
doing it well. However, my issue with this transaction really wasn't
about the money.

It may be a moot point. I looked on Amazon and can't even find
Firefly Buys's playtoy available. You may have already sold out. I
looked at all the feedback for Firefly Buys and it's rarely negative
at all. As diligent as you are, I doubt every positive response was
due to mediation.

However, I've looked at other sellers of the same product. They're
using the same tactics. My husband looked into the Amazon policy.
It's $4.49 per shipment plus fifty-cents per pound. Using that
calculation, 8 lbs per item comes to $16.49 for three items bundled
together, which is how Amazon would figure the shipment would be made.
I was charged more than $23 for shipping, which means the seller TOLD
them to do it a different way. Ergo, I'm still not sure I believe
your company has good intentions.

You probably don't have the power to change how your company does
business. You have the power to give me a shipping refund. I
appreciate that you did what you could. But, what about the other
people who were overcharged? What about the tiny and faded shipping
fees on Amazon - not every company does this, so it must be a
company-by-company choice on whether to hide the fine print or not.

It's also not your fault that I'm angry with the world right now for a
lot of lies and deceptions, so that this one gets the brunt. It's not
fair to Firefly Buys that I feel like making an example of them simply
because, in this one little way, I can feel like I'm trying to improve
the world rather than letting things continue to worsen.

You've done your best. Thank you. I'm going to think about it.

Robin

-----

Honestly, I would have expected things to end there, but he sent me another letter:

Thank you for your understanding. I am actually one of the owners of Firefly Buys so I absolutely can get things corrected if they are wrong.

After some additional investigation I think I figured out the full story of what happened. You are correct about the per shipment and per pound formula. In this case due to the weight being wrong, if we let Amazon use the formula, it would come out to $10.19 for shipping on an order of 1 (our rates our $4.99/shipment plus $.65 per pound, as each seller sets their own). Because the weight is wrong this is actually works out to a lot higher than our actual shipping cost, so we manually did an override on the formula to make the shipping $7.99 for this item. The downside of this (as you have brought to our attention) is that it seems for orders of more than 1, Amazon just takes the $7.99 and multiplies it by the quantity since we manually overrode the formula (this is why you were charged the $23.97 or $7.99 times 3). So, we actually did this to benefit most customers since 90% of the orders we get are just for one item, and so most customers would thus benefit from paying $7.99 for shipping instead of $10.19. We don't have any way around this side effect, and we are truly sorry that you were overcharged. I will look into whether there is something we can do, and I apologize for the long explanation, but I just wanted to convey that our intent was to actually charge less in shipping by overriding the formula, but as I said this appears to have a negative side effect on the multiple item orders. I know this sounds like a long and convoluted explanation, but I promise you it is absolutely the truth and was done with the best of intentions. As you can see this is not a trick or meant to be misleading. I would be more than happy to discuss this further via email or on the phone if you still have any questions or concerns about our policies, or our integrity.

The bottom line is that with the options Amazon gives us for determining the shipping charges, it is literally impossible for us to ensure that every order is charged the exact right amount of shipping. We really do try hard to make our shipping charges get as close as possible to being accurate every time (thus the override to lower our shipping charges on this item for a single unit order), but unfortunately we are limited by the flexibility that Amazon allows for. We place a very high value on being forthright, honest and fair with our customers, and a vast majority of the time our shipping charges come out correctly. When situations are brought to our attention we are quick to correct them and make things right for our customers, and I hope you would agree that we have done that in this case by refunding your charges as was appropriate in this case.

Everyone here has worked very hard to build a company that we are proud to be a part of, and I for one would not choose to be associated with (let alone an owner of) a company that was ripping people off. We try to make decisions that will benefit the most number of customers (i.e. manually lowering shipping on single orders of items where the weight is wrong), and all I can do is offer my sincere apology that you were adversely affected by this well intentioned decision. I hope that my explanation has communicated this to you in an effective (yet admittedly long winded) manner.

While every feedback matters to us (which is why I reached out in the first place!), and we would be thrilled if you felt removing yours is warranted, in all honesty we have one of the very highest feedback ratings on Amazon even counting yours. So the real reason I have spent the time to explain everything in such detail is that beyond the rating, what matters most to me is making sure you walk away with a good impression of our company. I would feel terrible about going to work everyday, to a company that I own, if the I had any sense that accusations about our integrity and business practices were true. I know the truth about who we are and what we do, and I hope that you now have a better understanding of that as well.

As I said before please let me know if there is anything else I can do, or if anything I have said is unclear.

Best regards,
Jonathan
Firefly Buys
888-880-7322

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And, probably lastly:

You've been more than patient with me. I understand your explanation now and agree that working with Amazon can be difficult. One of the issues with this very order was that the pre-purchase summary I was given didn't include shipping fees. I kept expecting to receive a summary that did, prior to purchase, but the only summary I was given that included shipping was the one sent to email after purchase. That situation was unique to my experience with Amazon, to the point that I considered reporting it to the company.

I will remove my comment about Firefly Buys. You have been pleasant enough that I no longer harbor any ill will toward your company. Thank you for taking the time to explain everything and deal with me, especially when I was being difficult.

Robin

Thursday, November 11, 2010

Quill #104 - Promenade (1981)
















Daughter circles mother.
Mother greets the dad.
Smiling to each other,
All three take up hands.

Luna bows to Terra.
Terra bows to Sol.
Each one with an errand
They must help fulfill.

Do-si-do, around they go,
Constant to the end.
Then the stars applaud the show
And the dance begins.


















(images from free Google images online)